Concierva, the AI front desk for hotels, guesthouses and villas, working on top of the system you already have
Concierva is our product for hospitality: an AI receptionist that answers the phone, the website chat, WhatsApp and Instagram, and every Booking.com, Airbnb and Expedia message, in the guest's language. It does not replace the hotel's management system. The PMS stays the hotel's register, and Concierva is the person at the front desk who talks to guests.
At the front desk of a hotel or guesthouse, the phone rings exactly when there is a queue at check-in, messages wait until tomorrow in five different apps, and prices are changed by hand on every platform. That is where missed calls, late replies and double bookings come from. Concierva started from this problem.
Concierva is an AI receptionist for your property. It answers the phone with a natural voice in the caller's language, knows the rooms and prices and books the free room during the call. It answers the website chat, WhatsApp and Instagram, and every message on Booking.com, Airbnb and Expedia, which it reads together with the booking and answers from your own information.
The important difference: Concierva is not a PMS. The management system stays the hotel's register, with its bookings, invoices and reports. Concierva is the person at the front desk who talks to guests. If you already have a PMS, you keep it, and Concierva adds the AI front desk on top of it. Properties without any system get a channel manager included: change a rate once and it is live everywhere, and when a room sells, it closes on all 75 channels.
People keep the human part. Cancellations, payments and complaints go to the front desk team with a clear summary, and the owner approves what goes out to guests. At properties with smart locks, Concierva creates a door code for every booking, valid only for the stay, which the guest finds on their own page.
The experience comes from our hotel projects, where AI receptionists already work directly with the hotels' booking engines, for example pynbooking and 5stardesk. Concierva plans and prices are on concierva.com.
What needed to be solved.
- !Calls go unanswered while the front desk is busy with the guests in front of it
- !Messages wait until tomorrow, scattered across five apps
- !Prices updated by hand on every booking platform
- !Double bookings when the same room sells on two channels
- !International guests who write and call in their own language, at any hour
- !Hotels that already have a management system do not want to change it
How we solved it.
- ✓An AI receptionist on the phone, with a natural voice, that books during the call
- ✓The same receptionist on the website chat, WhatsApp and Instagram, and in Booking.com, Airbnb and Expedia messages
- ✓One inbox for every guest conversation, answered from the property's own information
- ✓A channel manager for properties without a system: a rate changed once goes live on all 75 channels
- ✓Works on top of the existing PMS, without replacing it
- ✓A door code for every booking, at properties with smart locks
What the delivery included.
Main components built and deployed in production.
Numbers that matter.
Real metrics, not vanity. Verifiable in production.
The phone is answered in the guest's language, even when the front desk is full
Booking.com, Airbnb, Expedia, WhatsApp and the website chat get an answer day and night
When a room sells, it closes on every channel
Anything that needs a decision goes to the team with a summary, and the owner approves the replies
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