Two Bucharest hotels with new websites and AI receptionists connected directly to 5stardesk

Central Apart Hotel, on Calea Moșilor, and Parliament Square, on Lanțului Street, are two hotels in central Bucharest with the same owner. Central has rooms and apartments on three levels, each with its own booking engine in 5stardesk. Parliament Square has five room types, and next door, Parliament House has three studios with a lift.

It all started at the front desk: calls at any hour, the same questions about check-in, parking, Wi-Fi and invoices, and bookings drifting to commission platforms. We began with two AI receptionists, Elena for Central and Sofia for Parliament. They answer the phone and the chat day and night, check free rooms and prices live in 5stardesk and make the booking directly in the hotel's system.

Then we rebuilt the websites. The old ones were replaced by two new websites in 9 languages, built from scratch on our servers, with large, high quality photos of the hotels. Each has a room search: the guest picks dates, sees free rooms with photos and the final price, with the discount already applied as the owner asked, and books from a form that opens right under the room. The booking goes straight into the front desk calendar in 5stardesk.

During the move, all 211 old addresses were redirected to the new pages, so the hotels keep the visitors who arrive from search. The hotel's email stayed untouched, and both websites were submitted to search engines on launch day.

The automation continues in stages. When booking, Elena, Sofia and the website already ask for the guest's WhatsApp number, for the access codes. The next steps, now in progress: sending the access codes automatically on WhatsApp on the morning of arrival, and a payment link for every booking.